Why we can’t have nice things: planning for abuse

As a product manager, it's really easy to plan for good behavior. Think of a scenario, map the flow, design the product. It can be that simple. Of course, along the way assumptions are made about how the user interacts with the product. Assumptions that in some ways can be reflective of the PM’s personal … Continue reading Why we can’t have nice things: planning for abuse

Twitter updates its harassment product and policy

Twitter announced an important update today to its abuse-prevention product along with changes to its user policy. Before I get to my opinion on these changes I’d like to present the closing paragraph from a New York Times book review as it's rather timely to this discussion. Last week the Times reviewed a book called “So You've Been Publicly … Continue reading Twitter updates its harassment product and policy