Why isn’t voice shopping working?

When the Echo launched back in 2014, it was assumed that it would be more than just an assistant, that it would become Amazon’s new store front: “its driving force, the beat in its heart, will be to accept your money as efficiently as possible.” As recently as this March, a a market research report … Continue reading Why isn’t voice shopping working?

It’s the most wonderful time of the year… new adventures in shopping

It’s the first week of December, just another week in the busiest shopping season of the year for many American retailers for whom holiday sales account for “as much as 30 percent of annual sales.” Retailers will jump through hoops to get shoppers to complete purchases, offering freebies, sales and “doorbusters” just to get customers … Continue reading It’s the most wonderful time of the year… new adventures in shopping

Music’s new frontier: the home assistant

On October 4th, Google reintroduced Google Home, its answer to Amazon’s Echo after announcing it at I/O in May. In it they listed the top four intended uses for Home: listening to music, getting answers from Google, managing tasks and controlling IoT devices. Putting music first is pretty significant, and I assume that Google believes that that … Continue reading Music’s new frontier: the home assistant

Amazon, you’ve lost that loving feeling. Jet, I’m sorry.

I have been an Amazon customer for a while. A while? For a decade at least. While trying to place an order last night I’ve noticed just how much harder Amazon is working to nudge (read: shove) customers to get Prime. This isn’t news, but as someone who places an order every 2-3 months, the … Continue reading Amazon, you’ve lost that loving feeling. Jet, I’m sorry.

Amazon Dash button: if it’s real, it’s spectacular!

If Amazon Dash isn't an April Fools prank (big if!) it’s an amazing meld of the Internet of Things and Frictionless commerce. Dash buttons are small, branded buttons that can be stuck or hung near a products place of use, say, in the laundry room for detergent and in the bathroom for razors. The buttons … Continue reading Amazon Dash button: if it’s real, it’s spectacular!

Jet: show me the product!

Yesterday Jet, a members only marketplace said to be a mix of the best of Amazon and Costco but has yet to launch, raised $140M led by Bain at (you might want to sit down) a valuation of nearly $600 million. This for a company that hasn't launched, a marketplace that hasn't sold a single … Continue reading Jet: show me the product!

Why aren’t ebook sales catching fire?

I've been following the Hachette-Amazon fight from a distance mostly because I don’t read that many ebooks. Even though I own an older model Kindle with an e-ink display, one that supposedly does not strain the eyes, I have found that my eyes prefer printed books. I also think this preference is a result of … Continue reading Why aren’t ebook sales catching fire?

A Reversal in Shopping Habits?

When Amazon launched its Fire Phone last week it touted the inclusion of Firefly, which is basically an easier way to access Amazon content. Amazon says: “Firefly combines Amazon’s deep catalog of physical and digital content with multiple image, text and audio recognition technologies to quickly identify web and email addresses, phone numbers, QR and … Continue reading A Reversal in Shopping Habits?

Mayday: What Amazon Realized About the Smartphone Market That Competitors Missed

You might have heard that Amazon launched its first phone today: the Fire Phone. In its introduction, Amazon introduced several features that set their phone apart from the other smartphones on the market. In addition to the tightly integrated shopping app Firefly, Amazon talked about its existing Mayday service and its integration in the new … Continue reading Mayday: What Amazon Realized About the Smartphone Market That Competitors Missed

Amazon, 4 Reasons Why You Are No Longer My Favorite Online Store

I used to always order everything from Amazon. It was easy, well-priced and convenient. With this morning's discussion about Amazon Prime's price increase I looked at my purchases in the past year and I have to admit that the love affair is over. Now I'll make an effort to find a product elsewhere before ordering … Continue reading Amazon, 4 Reasons Why You Are No Longer My Favorite Online Store