It turns out that once Google decides to terminate your account there is really nothing you can do about it. Dylan tried calling, emailing, asking questions in forums and physically going to their offices. Nothing helped until he started tweeting and his story received attention. I hope that his story has a happy resolution but the problem remains that Google (or any other cloud service) can deny access to accounts without giving you a reason or a way to appeal that decision.
Dylan thinks that government should intervene but I’m not sure we want that. We need a quick response to problems like these.
Trust is one of the reasons people are slow to use cloud services. Cases like these show us that we are right not to trust all of our data to the cloud… yet!